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Create Chat Agent

Chat agents handle text-based conversations on your website via the embeddable widget or the API.

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Step 1: Create the agent

1. Go to Agents → Create Agent
2. Set Agent Mode to Chat or Both
3. Write your system prompt
4. Select an LLM model
5. Save

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Step 2: Configure chat settings

Navigate to the Chat settings tab on your agent:

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Chat Settings

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Widget Appearance

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Step 3: Enable the widget

Toggle Chat Widget to enabled. This activates the public widget endpoints for your agent.

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Step 4: Get the embed code

1. Expand the Embed Code section (appears after enabling the widget)
2. Choose Chat Widget or Callback Widget
3. Copy the script snippet
4. Paste on your website before </body>

See Website Widget for full embedding instructions.

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Step 5: Add a knowledge base (optional)

Give your agent access to your documentation, FAQs, or product information:

1. Go to the Knowledge Base tab
2. Click Add Source
3. Upload files (PDF, DOCX, TXT) or enter a website URL
4. The content is automatically chunked, embedded, and stored for retrieval

Your agent will search the knowledge base for relevant context before responding to each message.