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Setup Your Agent

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Agent Modes

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Configuration

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System Prompt

You are Sarah, a friendly customer service representative for TechCorp.

Your responsibilities:
- Answer questions about our products and pricing
- Help customers troubleshoot common issues
- Collect customer information for follow-ups
- Transfer to a human agent if you can't resolve the issue

Be concise, professional, and empathetic. Never make up information
you don't know — offer to connect them with a specialist instead.

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LLM Model

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Voice Settings (Voice mode only)

• TTS Provider: ElevenLabs, OpenAI, or Edge TTS
• Voice: Select from available voices for the chosen provider
• STT Provider: Deepgram Nova (recommended) or ElevenLabs Scribe

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Functions

• Call Transfer — Transfer to a human agent or another AI agent
• Book Appointment — Check calendar availability and book meetings
• Send SMS — Send text messages to the caller
• Extract Variables — Pull structured data from the conversation
• Custom Function — Call any HTTP endpoint with extracted parameters