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End call

Configure the Aimna AI agent to end calls automatically based on user-defined conditions.
By default, the agent won’t end the call automatically. You’ll need to configure when and how the call should be terminated using the end call tool.
1

Add End Call Tool

Click ”+ Add” in the tools section and select “End Call” from the dropdown menu.
2

Configure Termination Conditions

Define specific conditions under which the call should be terminated. For example:
  • “If the user says ‘thank you’, ‘goodbye’, or ‘bye’, use the end_call tool to terminate the conversation.”
3

Update the Prompt

Enhance the agent’s understanding by incorporating the end call conditions into the prompt. Include specific instructions such as:“If the user says ‘thank you’, ‘goodbye’, or ‘bye’, use the end_call tool to terminate the conversation.”

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Best Practices

  • Always provide a clear reason
  • Use appropriate farewell messages
  • Ensure conversation completion
  • Handle user confirmation

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Next Steps