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Press digit (IVR navigation)

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Overview

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When to use

• Menu navigation
• Option selection
• Confirmation inputs
• Numeric data entry
• Route callers to appropriate departments

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Configuration

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Digit Mapping

• 0-9 - Number digits
• # - Confirmation/Submit
• * - Cancel/Back
• Custom mappings - Business-specific options

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Parameters

• Expected Digits - Number of digits to expect
• Timeout - Time to wait for input
• Max Attempts - Retry attempts allowed
• Action Mapping - What each digit does

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Implementation

{
  "function": "press_digit",
  "parameters": {
    "prompt": "Press 1 for sales, 2 for support, or 3 for billing",
    "expected_digits": 1,
    "timeout": 10,
    "max_attempts": 3,
    "action_mapping": {
      "1": "transfer_sales",
      "2": "transfer_support", 
      "3": "transfer_billing"
    }
  }
}

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Best Practices

• Clear menu options
• Reasonable timeout periods
• Handle invalid inputs
• Provide exit options
• Confirm important selections

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Next Steps

• Integrate any system with custom function
• Code Tool