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Function Calling Overview

Enable your AI agent to perform actions like transfers, bookings, and API integrations through function calling

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Introduction

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Common Use Cases

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Call Management

• Transfer calls: Route to human agents or other departments
• End calls: Gracefully terminate conversations
• Send DTMF tones: Navigate phone menus

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Business Operations

• Book appointments: Integrate with scheduling systems
• Check availability: Query calendars or inventory
• Process orders: Create, modify, or cancel orders

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Data Integration

• Retrieve information: Pull data from CRMs, databases, or APIs
• Update records: Modify customer information or case details
• Send notifications: Trigger emails, SMS, or push notifications

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How Function Calling Works

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The Process

1. Agent Decision: Based on the conversation context, the LLM determines when a function is needed
2. Parameter Extraction: The agent extracts required information from the conversation
3. Function Execution: Aimna calls your function with the extracted parameters
4. Response Handling: The function result is processed and incorporated into the conversation

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Technical Overview

{
  "function": "book_appointment",
  "arguments": {
    "date": "2024-03-15",
    "time": "14:00",
    "customer_name": "John Smith"
  }
}

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Configuring Tool Calls

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Dashboard Configuration