Send SMS
Overview
The Send SMS function allows your agent to send text messages to users during or after conversations.When to use
- Send confirmations
- Share important information
- Follow-up messages
- Appointment reminders
- Links and resources
Configuration
Parameters
- Phone Number - Recipient’s phone number
- Message - SMS content
- Send Time - Immediate or scheduled
- Template - Use predefined message template
Message Guidelines
- Keep under 160 characters
- Include essential information only
- Use clear formatting
- Include contact information if needed
Implementation
Best Practices
- Get user consent
- Verify phone numbers
- Use appropriate timing
- Keep messages concise
- Include opt-out options