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Send SMS

Overview

The Send SMS function allows your agent to send text messages to users during or after conversations.

When to use

  • Send confirmations
  • Share important information
  • Follow-up messages
  • Appointment reminders
  • Links and resources

Configuration

Parameters

  • Phone Number - Recipient’s phone number
  • Message - SMS content
  • Send Time - Immediate or scheduled
  • Template - Use predefined message template

Message Guidelines

  • Keep under 160 characters
  • Include essential information only
  • Use clear formatting
  • Include contact information if needed

Implementation

Best Practices

  • Get user consent
  • Verify phone numbers
  • Use appropriate timing
  • Keep messages concise
  • Include opt-out options

Next Steps